Customer Service Advisor – Coleshill

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Coleshill.

This is a fantastic opportunity to join a busy and established organisation in a varied customer service role involving telephone and email communication, order processing and stock ordering.

Due to an upcoming project start date, we are particularly interested in candidates who are available immediately or able to start within the next two weeks.

This role would suit candidates with previous experience as a Customer Service Administrator, Customer Support Advisor or Office Administrator.

Rates of Pay:

• £26,436.80 per annum (£12.71 per hour)
• 40 paid hours per week

Shift Pattern:

• Monday to Friday
• 8:30am – 4:30pm
• No weekend working

Benefits:

Your benefits as a Customer Service Advisor are:

• Monday to Friday working
• Sociable daytime hours
• Immediate start available
• Full-time opportunity
• Friendly and supportive working environment
• Opportunity to join a large, established organisation

Day-to-Day Duties:

Your duties as a Customer Service Advisor are:

• Handling incoming and outgoing customer telephone calls
• Responding to customer enquiries via email
• Processing customer orders accurately
• Ordering stock and checking availability
• Liaising with internal departments regarding orders and stock
• Keeping customers updated on the progress of their orders
• Updating customer and order information on internal systems
• Resolving general customer queries efficiently and professionally
• Completing general administration to support the customer service function
• Delivering a high standard of customer service at all times

Essential Skills:

To be successful as a Customer Service Advisor, you will need:

• Previous customer service experience, ideally involving telephone and email-based communication
• A confident and professional telephone manner
• Good written communication skills
• Experience dealing with customer enquiries by telephone and email
• Good IT and computer skills
• Strong attention to detail
• Good organisational skills
• Ability to work effectively in a busy environment
• A positive and customer-focused approach

Please note: Due to the project start date, candidates must be available to start immediately or within a maximum of two weeks.

Training:

• Full training provided
• Ongoing support from the management team
• Opportunities to develop knowledge and skills within the role

Apply:

If you are interested in this role, please apply today and a member of our recruitment team will be in touch.

People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process